Privacy Policy
SimplyChems LLC (“SimplyChems,” “we,” “us,” or “our”) operates the website
simplychems.us, including related pages, checkout, account areas, forms,
emails, order communications, and customer support communications (collectively, the “Site”).
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit
the Site, create an account, place an order, contact us, or otherwise interact with us. By using the Site,
you acknowledge the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected through the Site and through related communications
with SimplyChems. It does not apply to third-party websites, services, platforms, or payment processors
that may be linked from our Site or used independently by you.
2. Eligibility / Age Restriction
The Site is intended only for individuals who are at least 21 years of age. We do not knowingly collect
personal information directly from individuals under 21. If we learn that personal information has been
submitted by a person under 21, we will take reasonable steps to delete it.
3. Categories of Information We Collect
A. Information You Provide Directly
We may collect information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login credentials
- Order notes or special instructions
- Messages submitted through contact forms
- Customer service and support communications
- Any other information you choose to provide
B. Order and Transaction Information
If you place an order, we may collect:
- Order number
- Products selected
- Order value
- Order date and time
- Billing and shipping details
- Payment method type
- Transaction status
- Fraud/risk screening results or indicators
- Shipping, tracking, and delivery information
We do not store full payment card numbers. Payment information is processed by third-party payment
service providers.
C. Information Collected Automatically
When you use the Site, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages viewed
- Time spent on pages
- Clicks and navigation behavior
- Referring URLs
- General geographic region derived from IP address
- Cookie identifiers
- Session identifiers
- Security and performance log data
D. Information from Service Providers or Third Parties
We may receive information from vendors and service providers that support our operations, such as:
- Payment processors
- Fraud prevention and risk analysis providers
- Hosting and infrastructure providers
- Website analytics providers
- Shipping and fulfillment tools
- Email, customer service, and communications platforms
4. How We Use Information
We may use personal information and other data for the following business and operational purposes:
- To operate, maintain, secure, and improve the Site
- To create and manage customer accounts
- To process, verify, and fulfill orders
- To provide order confirmations, shipping updates, and transactional communications
- To respond to inquiries, support requests, and other communications
- To detect, prevent, investigate, and address fraud, abuse, chargebacks, security incidents, and other misuse
- To verify identity, eligibility, and compliance with our policies
- To maintain internal business records
- To analyze Site performance, usage patterns, and customer experience
- To comply with legal, regulatory, tax, accounting, and enforcement obligations
- To enforce our Terms and Conditions and other policies
- To protect the rights, property, safety, and security of SimplyChems, our customers, and others
Research-Only Notice:
SimplyChems does not collect or use customer information for the purpose of promoting, encouraging,
or supporting human or animal use of any product. All products are marketed and sold strictly for
lawful laboratory research purposes only.
5. Transactional and Marketing Communications
We may send transactional communications related to your account, orders, shipping updates, payment status,
policy notices, customer support, and security matters.
Where permitted by law, and where you have subscribed or otherwise consented, we may also send non-transactional
email communications such as restock notices, product availability updates, company announcements, or promotional
information. You may unsubscribe from marketing emails using the unsubscribe link provided in those emails.
Unsubscribing from marketing emails does not prevent us from sending transactional, account, legal, security,
or order-related communications.
6. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, session tools, local storage, and similar technologies for purposes such as:
- Essential website functionality
- Age-gate and preference retention
- Cart and checkout functionality
- Security and fraud prevention
- Session management
- Performance monitoring
- Analytics and usage measurement
- Customer experience improvements
You may be able to manage cookies through your browser settings. Disabling cookies may affect some Site
features or functionality, including account login, cart, checkout, age-gate retention, and fraud prevention.
If the Site uses analytics, advertising, or similar tracking technologies, those technologies may collect
information about your interaction with the Site over time and across services.
7. Categories of Third Parties With Whom We May Share Information
We do not sell or rent personal information for money. We may disclose information to the following categories
of third parties as necessary for business, operational, legal, compliance, and security purposes:
- Payment processors
- Fraud prevention and risk screening providers
- Hosting, cloud storage, CDN, and infrastructure providers
- Website security providers
- Analytics and performance providers
- Shipping, fulfillment, and order-management providers
- Customer service, email, and communications providers
- Professional advisors, including legal, accounting, and insurance advisors
- Government entities, regulators, law enforcement, and other parties when required by law or legal process
- Parties involved in an actual or proposed merger, acquisition, financing, sale of assets, restructuring, or similar business transaction
We may also share information where necessary to enforce our agreements, prevent fraud, respond to claims,
resolve disputes, defend chargebacks, comply with legal obligations, or protect rights, safety, and security.
8. Payment Information
Payments are processed by third-party payment providers. SimplyChems does not store full payment card numbers.
Payment processors may collect and process payment information subject to their own privacy policies,
security practices, and terms.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy,
including to:
- Complete transactions and fulfill orders
- Maintain account records and internal business records
- Detect and prevent fraud, abuse, and chargebacks
- Resolve disputes and enforce agreements
- Comply with legal, tax, accounting, regulatory, and compliance obligations
When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to
applicable legal and operational requirements.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards intended to protect personal
information. These may include:
- SSL/TLS encryption
- Secure checkout and payment processing
- Access restrictions
- Account protection measures
- Hosting and infrastructure security controls
- Monitoring for fraud, abuse, and unauthorized activity
No method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot
guarantee absolute security.
11. International Users
If you access the Site from outside the United States, your information may be transferred to, stored in,
and processed in the United States or other jurisdictions where our service providers operate. By using the Site,
you acknowledge and understand that your information may be processed outside your home jurisdiction.
12. Your Privacy Rights
Depending on applicable law and your state or jurisdiction of residence, you may have certain rights regarding
your personal information, which may include the right to:
- Confirm whether we process your personal information
- Access certain personal information we hold about you
- Correct inaccuracies in your personal information
- Request deletion of certain personal information
- Obtain a copy of certain personal information you previously provided
- Opt out of certain forms of data processing where required by applicable law
- Appeal certain privacy request decisions where applicable law provides an appeal right
These rights are not absolute and may be subject to legal exceptions, verification requirements,
operational limitations, fraud-prevention needs, dispute-resolution needs, and record-retention obligations.
13. How to Submit a Privacy Request
To submit a privacy-related request, contact us at
support@simplychems.us with the subject line
“Privacy Request” and describe your request with enough detail for us to evaluate and respond.
We may need to verify your identity before completing certain requests. If we cannot verify your identity,
if the request is unclear, or if an exception applies, we may deny the request to the extent permitted by law.
14. Appeals Process
If we deny your privacy request and applicable law provides a right to appeal, you may appeal the decision
by replying to our response or by emailing
support@simplychems.us with the subject line
“Privacy Appeal” within a reasonable time after receiving our decision.
Please include:
- Your full name
- The email address associated with your request
- A copy of or reference to the original request
- A brief explanation of why you are appealing
We will review the appeal and respond in accordance with applicable law.
15. Third-Party Links
The Site may contain links to third-party websites, services, or resources. We are not responsible for the
privacy, security, or data practices of third parties. Your interactions with those third parties are governed
by their own terms, policies, and practices.
16. Research-Only Disclaimer
All products sold on the Site are intended strictly for lawful laboratory research use only. No information
on the Site should be interpreted as instructions, recommendations, or guidance for human use, animal use,
clinical use, therapeutic use, diagnostic use, consumption, administration, or any application involving
a living organism.
17. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time at our discretion. Any updated version will be posted
on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted
constitutes your acknowledgment of the revised Privacy Policy.
